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Amdocs Mega Off Campus Recruitment 2022 : Hiring for Freshers With 5 LPA Salary Apply NowπŸ‘‡πŸ»

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Amdocs Mega Off Campus Recruitment 2022 : Hiring for Freshers With 5 LPA Salary Apply NowπŸ‘‡πŸ»


ABOUT Recruitment  :

 Amdocs Company schedule to hire for Off Campus Drive 2022 schedule to hire for Software Support Engineer Hiring 2022. The job is for freshers and the job location is Pune. The details for the Amdocs selection process, Amdocs application procedure and salary details of Amdocs Freshers Recruitment 2022 are mentioned below. Hiring for Freshers as TBO Analyst . 
Amdocs Hiring Freshers

Recruitment Details :

Company Name

Amadocs

Job Role 

TBO Analyst

Qualification /Education

BSc, BCS, BCA & MSc

Experience

0-2 Years

Salary

β‚Ή 5 LPA

Job Location

Pune

Last Date

ASAP

 Eligibility Criteria:

  • 2021 Batch : BSc, BCS, BCA & MSc (CIS & IT streams only)
  • 55% throughout academics, with no gaps or breaks/year down
  • Excellent communication skills
  • Location – Pune

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Job Responsibilities:

  •  You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
  • You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
  • You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
  • You will update checklists for quality assurance and progress tracking, following standard operating procedures.
  • You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
  • You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLA,s.
Preferred skill:
  • Ability to apply analytical and problem-solving skills.
  • Understanding of disparate unstructured and structured data in a distributed environment.
  • Understanding of structured and unstructured data and modern data transformation methodologies.
  • Ability to create basic models to pull insights from data.
  • Create stories and visualizations to describe and communicate data insights.
  • Demonstrates analytical and problem-solving skills.
  • Creative.
  • Good written and verbal communication skills; mastery in English and local language.

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